When an Insurance Company is approached by a broker for a quotation in respect of either an existing client or a prospect, they will ‘log’ this interest on their own internal intranet.

This will check the company name and postcode to see whether another enquiry has already been received within the office or any other office across the UK.

Critically, if they have already received the enquiry elsewhere, they must follow suit and provide an identical response – be that an actual price or decision not to quote.

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