In the event of a claim please contact your account manager immediately, either on their personal line, or via the office at 0844 967 0703.

We suffered a fire in our factory and contacted our account handler out of hours to notify them of an incident.

Confidential Solutions Ltd visited our premises the next working day to collate information regarding the loss. They immediately appointed a loss assessor to assist with the claim and they then attended a further meeting a couple of days later with the loss assessor and insurers loss adjuster to ensure the claim was dealt with without any delays

The claim appeared complicated as 3 different insurers were insuring different aspects of the loss, but Confidential Solutions acted professionally and efficient throughout and they agreed settlement with all insurers very quickly.

A subsequent claim was handled in the same way and we are very happy with their claims service.

Stephen Bull

Finance Director, BARTH-HAAS GROUP